7 ways to turn a customer ‘no’ into a ‘yes’
Some salespeople look for an exit right after prospects say “no” to an initial closing attempt. Others take a negative…Click to continue
Customer Experience News & Trends
The close is the most important part of the sale. It’s when prospects sign on the dotted line and cross over to becoming customers. Closing is an art that needs to be mastered. It involves making the customer feel comfortable – not just with a product or service, but also with the organization they’re dealing with.
Some salespeople look for an exit right after prospects say “no” to an initial closing attempt. Others take a negative…Click to continue

It happens to every salesperson sooner or later: A prospect will want your product or service, but still isn’t willing to commit. The good news is that the prospect has some desire for your product or service. The bad news …

Michele's a journalist with decades of experience working for local and national… MORE
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