Get in Touch With Us
Questions about our casino comparisons, a correction to flag, or something you'd like to see covered — whatever's brought you here, we're glad you stopped by. This page explains the best way to reach us and what to expect once you do.
How to Contact Our Team
Email is the most direct route to us. Every message is read by a real person, and we aim to reply within two working days. When you write in, a short note about the nature of your enquiry helps us get your message to the right person faster.
Please write to us at: [email protected]
What We Can Help With
We receive a range of messages from Australian players and industry contacts. The most common reasons people reach out include:
- Questions about our reviews — If you'd like more detail on how we assessed a particular casino, or what a rating means in practice, we're happy to explain our process.
- Accuracy and corrections — Spotted something that looks out of date or doesn't match your experience? We take factual accuracy seriously and investigate every flag we receive.
- Content suggestions — If there's a topic you'd like us to cover — a specific casino, a payment method comparison, or a guide to Australian pokies — let us know. Reader input shapes what we research next.
- Partnership and commercial enquiries — If you represent a brand or organisation and want to discuss how we work together, please introduce yourself and outline your proposal clearly. Note that commercial relationships do not influence editorial rankings on this site.
- Responsible gambling concerns — If you or someone you know is experiencing difficulty with online gambling, please mention this in your message and we will point you to appropriate support resources in Australia.
What to Expect After You Write In
There are no automated replies here. When your message arrives, a member of our editorial team reads it and responds personally. Our usual turnaround is two working days, though during particularly busy periods it can take a little longer. We will always follow up — please check your spam folder if you haven't heard from us within four business days.
About This Site and Our Editorial Approach
customerexperienceinsight.com is an independent comparison hub for Australians researching online casino options. Our reviews focus on offshore casinos that accept Australian players and AUD deposits, covering everything from welcome bonuses and pokie libraries to live dealer rooms and banking methods.
Our editorial positions are based on research and verification, not on advertising spend. Where we earn commission from a referral, that relationship is disclosed on the relevant page — it does not determine which casino sits at the top of a list. If you believe any content on this site misrepresents a product, please tell us: we'd rather correct a mistake than leave it standing.
For our latest casino comparisons and rankings, you can also visit our guide to the best non-GamStop casinos for Australians.
A Few Things We Are Unable to Help With
To manage expectations honestly:
- We are a comparison and review site, not a casino operator. We cannot access your account, process withdrawals or resolve disputes with a casino directly on your behalf.
- For account-specific issues, your first point of contact should always be the casino's own support team.
- We do not provide legal or financial advice. For concerns about online gambling law in Australia, seek qualified guidance.
We Value Honest Feedback
Reader input genuinely improves this site. If a review helped you make a better decision — or if it missed something important — we want to hear about it. The same goes for our comparison tables, bonus breakdowns and any other content across the site.
Thank you for taking a moment to visit this page. We look forward to reading your message.