Case study: How we divided and conquered social service
There’s a social media marriage that probably needs a separation. The two parties almost always function better on their own.Click to continue
Social Media
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22 ways to add value to your social media experience
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.
12 best practices in social media customer service
If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?
