11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
Customer Experience
Popular Customer Experience Articles
7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
What to do when a customer hits on you
Customers building rapport with you is one thing. But outright flirting — or worse, sexual harassment — is another. Here’s what to do when customers go too far.
Why Amazon’s service is so good – and how yours can be, too
If you said, “Amazon” twenty years ago, most people thought of a rain forest. Today, say it and the most-trusted company in America comes to mind — mostly because it was built on incredible customer service.
More Customer Experience Articles
5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center
Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations. Read more!
