Beware! Social media might cause lost loyalty
Some of your customers could be waiting more than others — and that likely hurts loyalty. Here’s where the problem…Click to continue
Customer Service
Customer service is the last link in the customer experience chain (marketing>sales>customer service) but is by no means the least important. Strong service after the sale is the biggest contributor to customer loyalty behind product quality and performance.
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16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
7 deadly sins of customer service
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons. They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
12 best practices in social media customer service
If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?
7 small gestures that make big customer impressions
When it comes to creating great customer experiences, a little can go a long way.
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